No download
One link per reservation
It arrives by email, WhatsApp or QR, with no app to install. The guest goes straight to their stay.
Available now
Online hotel check-in: a smoother arrival
Guests complete online check-in, pay and receive their access from their phone. The guest WebApp takes repetitive tasks off the front desk without replacing the personal touch.
- Check-in
- Payments
- Keys
- Extras
- Invoice
Guest WebApp
A link to prepare the stay, collect payment and guide the guest through it.
The guest does not want to download an app or call about every question. They want to open a link and move forward. That is the guest WebApp: the guest-facing side of autonomous reception. It turns that link into check-in, payment, keys, guides, extras, invoice and departure.
Branded
It looks like your hotel
Your colors, imagery and property information, in a polished experience.
In real time
Reception only supervises
Every action is reflected in the PMS instantly: signed data, a clear balance and fewer loose ends on arrival day.
Moment 01 · Before arriving
Arrival is prepared before the guest reaches the front desk
The guest reviews their reservation, fills in their details, scans their ID document, signs and registers all occupants from their phone. By the time they arrive, reception no longer starts from scratch.
- Automatic document reading
- Selfie with liveness check
- Digital signature
Moment 02 · Arrival
What is pending appears as a clear action
Pending payment, check-in, check-out, preferences, Wallet or keys are not buried in scattered messages. The WebApp lines up what the guest still has to do.
- Prioritized actions
- Reservation in Wallet
- Visible status
Moment 03 · Payment and sales
The same channel collects payments and sells, with the reservation as context
Card, Bizum, Apple Pay, deposits, payment links and extras all live in the experience the guest is already using.
- Bizum and Apple Pay
- 3DS
- Security deposits
Moment 04 · Security deposit
The deposit is held automatically, without tying up the front desk
The guest authorizes the hold from their phone, with a clear explanation: it is a guarantee, not a charge. If it is not confirmed, it is released automatically. Reception no longer has to ask guests to hand over their cards.
- Guarantee hold
- It is not a charge
- Automatic release
Moment 05 · Key on the phone
The key appears when everything is ready
The copyable PIN and remote opening are displayed when the reservation is paid, the check-in is done, the room is inspected and the check-in time has arrived.
- Copyable PIN
- Remote opening
- Reservation in Wallet
Moment 06 · Stay and departure
Getting there is easy and the information is not lost
Map, directions from the guest's location and nearest airport, calculated automatically. Wi-Fi, guides, weather, invoice, check-out and private feedback all stay in a space the hotel controls.
- Directions from your location
- Nearby airport
- Wi-Fi and guides
Moment 07 · Change of plans
Modify or cancel without a phone call
The guest requests a change of dates or cancels from the WebApp. The request reaches the PMS pending approval: the hotel decides, the guest receives confirmation by email.
- Modify dates
- Cancellation with reason
- The hotel approves
Moment 08 · During the stay
The complaint reaches reception, not Booking
Halfway through the stay, the WebApp asks how everything is going. The feedback is private and goes straight to reception to be resolved on the spot, before it turns into a bad public review.
- Private survey
- Direct to reception
- In time to fix it
What stops happening at reception
Fewer interruptions. More control.
The WebApp does not replace the human touch. It takes the tasks that repeat on every reservation out of the way, so the team can focus on what does require judgment.
01
Pending payment
“I have to pay, where do I do it?”
The guest sees the amount and pays from the WebApp. Reception keeps the balance clear on the reservation.
Visible breakdownCard and BizumApple Pay
02
Access
“Where is the door PIN?”
The PIN or remote unlock appears at the right time, depending on the active stay, schedule and hotel settings.
Copyable PINRemote openingMultiple doors
03
Information
“How do I get there? What is the Wi-Fi?”
Directions, map, route, nearest airport, Wi-Fi, guides and contact details are all in the same stay link.
Map and routeWi-FiWhatsApp and call
04
Invoice
“I need an invoice”
The guest enters their tax information from their mobile phone. Administration receives a cleaner request.
Individual or companyTax dataDelivery email
05
Feedback
“How was your stay?”
The guest can leave private feedback during or at the end of the stay, before the problem goes public.
Private surveyCheckoutSignals for management
06
Languages
“I don't understand the message”
The WebApp is prepared for international guests, with stay content in several languages.
10 languagesNo app to downloadSame reservation
New module · Arriving this fall
The spa will book itself, like everything else.
How many spa visits are lost because guests have to ask at the front desk? The activities and services module comes to the guest WebApp this fall: pick the day, pick the time and confirm. Booking an activity will be as easy as paying or opening the door.
1
Day and time with real spots
The guest sees the available slots and how many spots are left. What is full shows as full, with no calls to check.
2
Included in the reservation or paid for
If the guest's rate includes a visit, the WebApp says so and does not charge for it. If not, the activity is paid for like any other extra on the stay.
3
Straight into the hotel's calendar
Every spa, dinner or excursion booking goes into the PMS together with the guest's stay. The team oversees the calendar instead of handling calls.
The guest journey
The whole stay, handled from your phone.
The guest moves forward on their own, step by step, from the same link: they prepare their arrival, pay, leave the deposit, open the door, book extras and leave without queues. And if they prefer a big screen, the same stay opens on desktop in two columns.
The same stay, on desktop too
estancia.hotelgest.com
Desktop
Two columns, without losing context
A fixed column with the hotel's branding, the keys and contact details. Another with check-in, payments, guides and extras. The guest sees the whole stay without endless scrolling.
Fixed key panelHotel brandingEverything at a glance
Continuity
From computer to mobile with a QR
If the guest starts on a laptop, a QR code opens the same stay on their phone, so they can carry the key and PIN with them.
QR to continue on your phoneSame reservationNo logging in again
Consistency
Your brand in any size
Colors, property photos and dark mode adapt to mobile and desktop. The experience feels like it belongs to the hotel, not to a vendor.
Hotel colorsDark modeProperty photos
Control for the hotel
Guest self-service. Rules for your team.
The guest WebApp is activated module by module, property by property. Guests find it simple; you control it from the PMS: what is shown, when it unlocks and what is still pending.
01
Online check-in
- Scanning the document with the camera
- Automatic document reading
- MRZ reading
- Front and back
- MiDNI QR
- Selfie with liveness check
13 in total
02
Payments and security deposits
- Balance payment
- Partial payment by line item
- Card · Bizum
- Apple Pay
- 3DS authentication
- Saved card
9 in total
03
Keys and access
- Copyable PIN
- Remote opening
- Multiple doors
- Room, common areas and parking
- Unlock only when the reservation is ready
- Explanation of why access is blocked
8 in total
04
Getting there and the stay
- Address and map
- Directions from the guest's location
- Nearest airport
- General or per-room-type Wi-Fi
- Leisure guides and manuals
- Weather and forecast
9 in total
05
Sales and management
- Extras with persistent cart
- Price per unit, night or person
- Parking and minibar
- Invoice request: individual or company
- Tax data with autocomplete
- Modify or cancel reservation
8 in total
06
Platform
- No app to install
- Token access
- Mobile and desktop
- 10 languages
- Dark mode
- Hotel colors
9 in total
We've automated check-in and reception has a much lighter workload. Everything is centralized, with fewer day-to-day errors.
Chaima y Anna
Xalet de Prades
Keep exploring
What connects to autonomous reception
Payments and security deposits
Card, Bizum and Apple Pay with 3DS from the same stay link.
See the featureSES Hospedajes
Check-in data goes, signed, to SES, Ertzaintza or Mossos with no need to type up the guest registration.
See the featureDigital keys and access
Digital keys and PIN for the guest to enter without going through reception.
See the featureThe complete journey
And here is what comes next
Every Hotelgest feature connects with the next one. Here is the complete path, from booking to invoice.
Request your demo
Find out how to put check-in, payments and access on autopilot.
FAQ
Frequently asked questions
Common questions before requesting a demo.
Hotelgest in figures
+2.7M
documents automatically read at check-in
cumulative · as of July 2026
Next step
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