You drag the reservation on the planning, register the arrival and close the account without switching screens. Check-in, charges, payments and invoices all live on the same record.
How it works
Planning, check-in and payment live on the same record: you don't have to switch screens to handle a stay.
On the planning you can drag reservations, extend nights or create a reservation with a step-by-step wizard.
You check in from the record, with a warning if the room has not been inspected yet.
You add charges, issue an invoice or proforma and record payments, with the outstanding balance always in view.
Live front desk
Have they paid? Did they scan their ID? What time are they arriving? The PMS answers without opening the reservation, so the desk keeps flowing even when there is a line.
3/5 Arrivals
Martí Casals
Suite with Pool 303
Reception · #18541148
2 2
Miguel Luna
Double 107
Reception · #18427180
4 19
Elena Ríos
Cosy King 2pax 204
A-Expedia · #18426972
2 3
Guest
Martí Casals
Spain
Scanned document
The guest has completed online check-in or their document was scanned with the mobile app.
Unpaid
This reservation has no payments recorded.
Miguel Luna
19 nights · Reception
€3,515.00
Partial
Management
Open reservation
Edit and move
Add items
Contact
Call
Payments
Request payment
Call
Open chat
Send WebApp
Use template
Templates
Payment request
Use template
Reservation confirmation
Use template
Pre-check-in
Use template
Manage templates
Day view
Hover over a guest and everything appears: scanned ID, payment status, one-tap actions. No extra clicks.
Reception
#18427180
Miguel Luna
+34
4 adults
Breakfast
Arrival
Jun 29, 2026
Departure
Jul 18, 2026
Nights
19
€3,515.00
Pending
Planning
Dates, occupancy, meal plan and how much is left to collect. All in the planning popover.
Call
Open chat
Send WebApp
Use template
Templates
Payment request
Use template
Reservation confirmation
Use template
Pre-check-in
Use template
Arrival day message
Use template
During the stay
Use template
Manage templates
Contact
Payment request, pre-check-in, arrival-day message. One click and the message goes out with the reservation details.
Cleanings
✕Reservation details
Arrival
Jul 5, 2026
Departure
Jul 17, 2026
Occupancy
1
Nights
12
How would you like the room cleaned?
Set the cleaning frequency: periodically, every set number of nights, or on specific days of the week.
Number of nights *
7Cleaning
07/02/2026Navigation
Go to reservation #18487184Housekeeping
Cleaning statuses with their real flow: dirty, clean, inspected. And the frequency is scheduled by nights or by days of the week.
Miguel
Double · 107
#18427180 · Reception · 0%
Amount
€3,515.00
Reservation status
Confirmed
Arrival
Jun 29, 2026
Departure
Jul 18, 2026
Occupancy
4 adults
Nights
19
Policy
Flexible cancellation
Meal plan
Breakfast
Operations
Contact
Reservation actions
One panel with every operation for the reservation. Each button does exactly what it says.
Moment 01 · Planning
You drag reservations between rooms and dates, extend nights by resizing the bar and create reservations or temporary closures from the calendar itself.
Moment 02 · Record
Lead guest, dates, board basis and policy at the top. Below, items, invoices, proformas, payments and deposits. The account balances at a glance, without opening another screen.
Moment 03 · Arrival
You check the guest in from the planning or the record, with a warning if the room has not been inspected. Check-out warns you when payments or items are still uninvoiced.
Moment 04 · Account
You add items and extras, issue an invoice or proforma, record payments by card or cash and manage deposits and security deposits. The outstanding balance is always visible.
Moment 05 · New reservation
The wizard walks you through dates, room type, board basis, occupancy and extras. You mark the reservation as tentative with an expiry, hide the amount in the WebApp or assign your own booking reference.
Moment 06 · Promotion
You select a promotion and the PMS applies room, board plan, policy, occupancy and included items: breakfast, dinner, cava, spa or romantic decoration.
Moment 07 · Guest
You open the camera from the guest record, capture the DNI, NIE or passport and the data is extracted and filled in by itself: name, document, dates and nationality. Everything stays attached to the reservation.
Moment 08 · Returning guest
From the reservation you open the guest's history: totals for confirmed and canceled reservations, their invoices and payments, and their scanned documents. You know who you are dealing with before they reach the front desk.
Moment 09 · Who touched this?
The reservation history records every event: creation, check-in, payments, digital keys, police submissions. When something doesn't add up, you see who changed it and when, without asking around.
Product in action
Three day-to-day details of working with reservations, drawn as they are used in the PMS.
The global search finds the reservation by name, phone number, email or ID, from the dashboard or the planning.
The account balances without opening another screen: items, invoices, payments and deposits all live on the same record.
The history keeps track of who changed what and when: check-in, prices, invoices, keys and submissions to the authorities.
Dozens of actions per reservation
A reservation is not a row on a sheet. It is a living record with its own account, guest, cleaning and history. This is what the PMS lets you do without leaving it.
We greatly reduced manual work at reception. Now we know in real time which room is free, which guest is arriving and which payment is pending.
Hotel Terradets
Rural hotel
Keep exploring
Drag reservations, extend nights and close units from the calendar.
See the featurePayments, deposits and security deposits linked to each reservation's account.
See the featureThe guest registration goes to the authority with no manual typing.
See the featureFAQ
Common questions before requesting a demo.
Hotelgest in figures
+4M
reservations managed in Hotelgest
cumulative · as of July 2026
Next step
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