SiteMinder connected to the PMS so distribution isn't kept apart

SiteMinder: integration to optimize your distribution

Updating prices channel by channel, watching for overbooking and copying reservations by hand is work you don't see but still pay for. With SiteMinder connected to Hotelgest, distribution stops being a daily chore.

SiteMinder is one of the most widely used hotel distribution platforms in the world: it connects with more than 450 booking channels, from Booking.com to Expedia and the GDS. Hotelgest sends it availability, rates and restrictions, and receives the reservations from all your channels.

Every reservation, change or cancellation updates on its own in both systems. You change the price once in Hotelgest and SiteMinder distributes it across the OTAs.

It is an especially good fit for independent hotels, boutique hotels and properties with several OTAs that want to sell more without adding manual work.

What you can do with SiteMinder connected

Update prices and restrictions just once. You change the rate or close sales in Hotelgest and the change reaches every channel through SiteMinder.

Receive reservations ready to work with. Each reservation lands in the planning with its OTA reference, its amount and its prepaid or virtual card alerts. The front desk rebuilds nothing.

Forget about cancellations. If the guest cancels on the OTA, the reservation updates on its own in Hotelgest — even when a single reservation covers several rooms.

Resolve questions with the original details. Hotelgest keeps the original information SiteMinder sends with each reservation, so you can compare amounts or conditions for any channel inquiry.

How to connect this integration

1. From your Hotelgest panel, go to Store → Connectivity → SiteMinder and click Request integration.

2. The support team sets you up and guides you through mapping rooms, rates and board types between the two systems.

3. Test the inventory: change a price or a restriction in Hotelgest and check that it reaches your channels.

4. Make a test reservation on an OTA and verify that it reaches Hotelgest with the correct source and amount.

Get support

Need help setting up the integration?

The SiteMinder team offers guidance throughout the setup of their platform. You can contact their technical support through their usual channels. For questions related to your Hotelgest account, visit our help center or contact your account manager directly.

The integration needs an active account on both platforms. Data syncs in real time, so both systems always show the same thing.

SiteMinder works with different types of property and ways of distributing. If something fails in the connection, write to the relevant support team and they'll help you sort it out.