Digital keys let guests access their rooms using a mobile phone, an NFC card or a PIN code, completely eliminating the need for physical keys. Hotelgest integrates locks from Salto KS, TTLock, Tesa, Yacan and more, and ties access to the real status of each reservation: payment, online check-in, cleaning and check-in time. The result is a contactless access experience that cuts calls to the front desk by more than 60% and enables self-service arrivals 24 hours a day, for hotels, tourist apartments and multi-property operators.
How it works
Digital keys are access systems that replace physical keys and cards with a single-use PIN, a mobile app or an NFC card. Connected to the Hotelgest PMS, the code is generated and revoked automatically based on the reservation status: the guest can only enter once they have paid, completed online check-in, the room has been inspected and the check-in time has arrived. No access stays active longer than necessary.
With the room assigned and the lock active, the PIN is generated at check-in or in advance.
Paid 100%, check-in done, room inspected and check-in time reached: only then does it unlock.
The PIN expires with the dates and is revoked at check-out, without collecting or deactivating cards.
Moment 01 · Preparation
With the room assigned and the lock active in the Store, the code is generated at check-in or in advance with pre-check-in for late arrivals.
Moment 02 · Reception
From Open doors you generate or check the PIN and remotely open the door to the room or common areas. The same code appears in the Arrivals report.
Moment 03 · Guest
In the guest WebApp, the copyable PIN and remote opening appear only if the reservation is paid, the online check-in is complete, the room is inspected, and the check-in time has arrived.
Moment 04 · Zones
You configure public and private doors, group accesses by zones and define inherited doors: when you open the room, the linked common areas open in sequence, even linked to a paid item.
Moment 05 · Departure
The PIN stops working when the stay ends, without anyone having to pick up or deactivate anything. Fewer leftover active keys, less room for error.
Moment 06 · Operations
Each property has its own doors, integrations and permissions. You define by role who can open doors and run several apartments or buildings from the same account.
What stops the phone ringing
Contactless access removes the most common friction at arrival: guests don't need to go through the front desk, don't depend on key handover hours and can't lose a physical card. According to industry data, 78% of travelers prefer to be able to access their room without waiting at the front desk. With digital keys integrated into the PMS, every arrival—even late or self-service ones—is handled without any intervention from the team.
Late arrival
“We're arriving at eleven at night, how do we get in?”
Pre-check-in generates the PIN in advance, with its validity window, for late or self-service arrivals.
Code
“Can you give me the code again?”
Copyable PIN and remote opening live in the guest's WebApp, available when the reservation is ready.
Common areas
“And the building entrance, how does it open?”
With inherited doors, opening the room sequentially opens the linked building entrance, elevator or parking lot.
Departure
“Where do we leave the keys?”
Nowhere. The PIN expires with the reservation dates and revokes itself at check-out.
Security
“Who else can go in there?”
No one outside the rules: reservation paid, check-in done, room inspected and check-in time reached.
Roles and permissions
Hotelgest's native integration with the leading lock manufacturers—Salto KS, TTLock, Tesa (Assa Abloy), Yacan Smart, Danalock and Homeit—means access is managed directly from the reservation, with no intermediary platforms or parallel configurations. More than 110 permissions by module, action and property ensure that each team role (front desk, housekeeping, management) has exactly the level of access it needs, and that every opening is recorded in the reservation history.
More than 110 permissions per module, action and property. From management to cleaning, each role comes with its scope already defined.
You adjust each role switch by switch: front desk takes payments and opens doors, but doesn't touch the settings.
The key is generated, used and revoked with its history in the reservation. If something doesn't add up, you see who and when.
Access without lost cards
It's not just opening a door. It is generating access with rules, connecting them to the reservation and the cleaning status, and controlling them by property and by role.
Keep exploring
Self-service arrivals with no reception desk, using the guest WebApp.
See the featureThe door only unlocks when the room is inspected.
See the featureThe door opens only when the reservation is paid: payments and security deposits from the same link.
See the featureFAQ
Common questions before requesting a demo.
Hotelgest in figures
22,044
managed rooms
as of August 2026
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