HiJiffy connected to respond with stay context

HiJiffy: automate communication with your guests

“What time is check-in?” “Do you have parking?” “Can you send me the invoice?” The same questions, every day, across five different channels. With HiJiffy connected to Hotelgest, they answer themselves.

HiJiffy is a hotel communication platform used by more than 2,100 properties. It brings WhatsApp, web chat, social media and email into a single inbox, and its automated assistant answers most inquiries instantly, in dozens of languages.

Connected to Hotelgest, HiJiffy works with the context of the reservation: it knows who is writing, when they arrive and what is still pending. The guest gets an instant reply and your team steps in only when it adds value.

It fits independent hotels, boutique hotels and properties with a high volume of inquiries that want to respond fast and sell more direct.

What you can do with HiJiffy connected

Answer the usual questions without touching the keyboard. Hours, parking, wifi, services: the assistant replies instantly and hands off to your team only what needs a person.

Centralize all channels. WhatsApp, your website chat, social media and email, in a single inbox. Nobody jumps between tabs or loses a message.

Stay with the guest at every stage. Automatic messages before arrival, during the stay and after departure, with the Hotelgest reservation data as context.

Combine it with the PMS's WhatsApp. Hotelgest includes sending WhatsApp messages with templates from the reservation. HiJiffy extends it with automation and multichannel — they can coexist depending on how you operate.

How to connect this integration

1. From your Hotelgest panel, go to Store → CRM → HiJiffy and click Request integration.

2. The HiJiffy team activates the connection to your property from their platform. You don't have to configure anything else in the PMS.

3. In HiJiffy, activate the channels in your contract: WhatsApp, web chat, social media…

4. Send a test message to a recent reservation and check that the stay context is correct.

Get support

Need help setting up the integration?

The HiJiffy team offers guidance throughout the setup of their platform, as well as support to optimize your automations and communication flows.

For questions related to your Hotelgest account, you can visit our help center or contact your account manager directly. The integration requires an active account on both platforms.

HiJiffy works with different property types and operating volumes. In case of any incident, both teams work in a coordinated way to ensure smooth, uninterrupted communication.