Hotel channel manager: rates and reservations in sync

Connect your OTAs to the PMS through integrated channel managers. Availability, rates, restrictions and reservations sync without re-entering data or selling the same room twice.

See the full tour

Booking
Airbnb
Expedia
Availability
Rates

Agency production

ShortcutsHelp & feedbackF

Channel radar

How revenue is distributed among your agencies and where the risk lies.

SummaryMix & ParetoPositioningRisk and commission

Pareto: 3 channels account for 80% of revenue.

#1 Reception48.0%

€9,428.39 · ADR €67.83

#2 Booking.com27.3%

€5,362.68 · ADR €94.08

#3 Airbnb23.8%

€4,670.92 · ADR €59.13

#4 Neobookings0.9%

€170.14 · ADR €170.14

How it works

From one rate to all your synchronized channels

You set the price once and the channel manager distributes it to your OTAs with shared inventory, with no double work.

You define the rate once

Prices, restrictions and policies by date, room type and channel from one place.

The channel manager distributes to OTAs

Booking, Expedia, Airbnb and the rest receive the same availability with shared inventory.

The reservation lands in the planning on its own

Each reservation arrives on its own in the planning with its booking reference, without selling the same room twice.

Rates

ShortcutsHelp & feedbackF

Hotel Boutique Azura ▾July 2026

Room type / Meal plan / PolicyF 3S 4S 5M 6T 7W 8T 9

Double Standard / Half board / Flexible cancellation89959589898992

Suite / Half board / Non-refundable145160160145145152152

Single / Room only / Flexible cancellation72787872727274

Superior Double / Room only / Flexible cancellation104112112104104104108

Family Penthouse / Half board / Flexible cancellation188198198188188192192

Studio / Room only / Non-refundable64696964646466

Premium Sea View / Half board / Flexible cancellation210224224210210216216

Preview changesRevertSave changes

Step 01 · Rates

You define the price once, per channel if you want

Rates by date, room type, occupancy, board type and policy. You edit a cell or apply bulk changes by range. You can push changes to Booking only, without touching your direct sales.

By occupancy and board
By channel
Bulk changes

Learn more

Step 02 · Restrictions

You set rules without closing too much

Minimum and maximum stay, sales closures and closed to arrivals or departures, by channel and for specific days. The most restrictive day of the stay takes precedence.

Minimum/maximum stay
Stop sell
CTA/CTD

Learn more

Step 03 · Distribution

Channel manager connected to your OTAs

Availability, rates and restrictions go to Booking, Expedia, Airbnb, Agoda and the rest of the connected channels. Bulk changes may take one sync cycle to show up on the OTA.

Booking · Expedia
Airbnb · Agoda
A single source

Learn more

Step 04 · SiteMinder

If you have an XML file, drag it into the PMS

The operational SiteMinder import lives in Settings > Channel Manager. You select or drag the file and Unified processes the reservations without going back to the old panel.

Drag & drop XML
Settings > Channel Manager
Operational import

Learn more

Step 05 · Incoming reservation

The OTA reservation enters the PMS on its own

It arrives with the OTA locator, dates, guest, amount and policy. It appears in the planning and in the detail as just another reservation. You don't have to import anything.

OTA locator
Automatic download
Changes and cancellations

Learn more

Step 06 · Channel payments

You know what the OTA has already collected

On reservations with prepayment or a virtual card, the PMS shows the amount already collected by the channel so reception does not charge again. Channel traceability stays in the reservation details.

Prepayment notice
Virtual card
No double charging

Learn more

Channel manager

ShortcutsHelp & feedbackF

InventoryReservationsRoomsChannels

July 2026F 3S 4S 5M 6T 7W 8T 9

▾ Double Sea ViewAVL4432444

Standard Rate105118118989898102

Non-refundable rate9510610688888892

▾ Lighthouse SuiteAVL2221222

Standard Rate180198198172172172180

BBooking.com has created reservation #12907

Reservation without mapping

The reservation was not confirmed because the room is not correctly mapped.

Step 07 · Shared inventory

Shared inventory to reduce the risk of overbooking at your property

Since availability is shared, selling on one channel deducts from the rest. If a reservation doesn't come through or a price doesn't match, the PMS notifies you to review it in time.

Shared inventory
Less overbooking
Synchronization alerts

Learn more

What no longer keeps you up at night

A room is not sold twice.

The questions that come up at reception when several OTAs are open, answered by shared inventory and synchronization.

What used to be asked at reception

What the channel manager solves

Overbooking

“Why are there two reservations in 12?”

Inventory is shared: selling on one channel deducts it from the rest. If something doesn't add up, the PMS alerts you.

Shared inventorySync alertsLess overbooking

Closures

“Did you close Booking for the long weekend?”

Stop sell and restrictions by channel and for specific days, from the same rate calendar.

Stop sellCTA/CTDBy channel

Prices

“Did you raise the price everywhere?”

You define the rate once and the channel manager distributes it. You can change one channel without affecting your direct sales.

Bulk changesBy channelA single source

Incoming reservation

“Did you copy the reservation from Expedia?”

It arrives on its own with the booking reference, amount and policy. Modifications and cancellations also come in automatically.

Automatic downloadOTA booking referenceModifications and cancellations

Channel payments

“Is this from Booking already paid?”

The PMS shows the channel's prepayment or virtual card so reception doesn't charge twice.

Prepayment noticeVirtual cardNo double charge

Distribution under control

Rate, channel and reservation management from one place

Define the price once and let rates, policies and availability stay in step with your real reservations and the connected channels, without selling the same room twice.

Rates and seasons

Prices by date
By occupancy
By board type
By policy
By channel
Derived rates (master → derived)

10 in total

Restrictions

Minimum stay
Maximum stay
Sales closure (stop sell)
Closed to arrivals (CTA)
Closed to departures (CTD)
Release / lead time

9 in total

Policies

Flexible
Non-refundable
Custom
By room type
By channel

5 in total

Connectivity / channel

Channex (embedded in the PMS)
SiteMinder
YieldPlanet
WuBook
Neobookings (engine + channel)
Prestige

8 in total

Connectable OTAs

Booking.com
Expedia
Airbnb
Agoda
Vrbo/HomeAway
Trip.com

8 in total

Reservations and inventory

Automatic reservation download
Modifications and cancellations
Multi-room cancellation
Change of dates from the OTA
Prepayment / virtual card notice
XML booking traceability

8 in total

What I value most is the real integration between systems. It is not a patch: everything flows and the data is reliable.

David

Hotel consultant

Keep exploring

What completes your distribution

Booking engine

Add direct sales without commission to what OTAs bring.

See the feature

Hotel PMS

Channel reservations, payments, check-in and daily operations in the same PMS.

See the feature

Payments and security deposits

Payments and security deposits for reservations that do not arrive prepaid.

See the feature

FAQ

Frequently asked questions

Common questions before requesting a demo.

Which OTAs can I connect Hotelgest with?+With Booking.com, Expedia, Airbnb, Agoda, Vrbo, Trip.com, Hostelworld and Hotelbeds, among others, through the connected channel manager. Each OTA is set up from the channel manager console with its credentials and room type mapping.Is Hotelgest a channel manager?+No. Hotelgest is a PMS and connects to OTAs with the Channel Manager, an add-on that works with Channex: its console for inventory, reservations, rooms and channels is embedded in the PMS. You can also connect SiteMinder, YieldPlanet, WuBook, Neobookings or Prestige from the Store.How is the risk of overbooking reduced?+The availability pool is shared between the PMS and the channels. When a room is sold on any channel, it stops being offered on the others. If a reservation fails to come through or something doesn't add up, the PMS generates a notification for you to review.Do OTA reservations reach the PMS on their own?+Yes. They arrive automatically with the OTA booking reference, the dates, the guest, the amount and the policy, and appear in the planning and in the details. Channel modifications and cancellations are also applied automatically.Do I have to charge again for reservations that have already been paid by the OTA?+No. On reservations with prepayment or a virtual card, the PMS shows the amount already collected by the channel so that reception does not charge twice. Channel traceability is saved in the reservation details.Can I change the price on only one channel?+Yes. In Rates you filter the specific channel (for example, Booking) and edit its price or restriction without touching your direct sales or the rest of the OTAs. You can do it cell by cell or in bulk by date range.Can I have two channel managers at the same time?+It is not recommended. There must be only one active channel manager per property on the same inventory. If you switch providers, coordinate with support so you don't lose allotment or the link to already imported reservations.

Hotelgest in figures

+4M

reservations managed in Hotelgest

cumulative · as of July 2026

Next step

Ready to see how it fits your operation?

We review your accommodation, your current tools and where Hotelgest can take the most manual work off your plate.

Talk to the team

Hotel channel manager: rates and reservations in sync

From one rate to all your synchronized channels

You define the rate once

The channel manager distributes to OTAs

The reservation lands in the planning on its own

You define the price once, per channel if you want

You set rules without closing too much

Channel manager connected to your OTAs

If you have an XML file, drag it into the PMS

The OTA reservation enters the PMS on its own

You know what the OTA has already collected

Shared inventory to reduce the risk of overbooking at your property

A room is not sold twice.

Rate, channel and reservation management from one place

Rates and seasons

Restrictions

Policies

Connectivity / channel

Connectable OTAs

Reservations and inventory

What completes your distribution

Booking engine

Hotel PMS

Payments and security deposits

Frequently asked questions

Ready to see how it fits your operation?

Ready to lighten your front desk?